Terms & Conditions
Terms of Service
ANY PARTICIPATION IN THIS SITE WILL CONSTITUTE ACCEPTANCE OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE ABOVE, PLEASE DO NOT USE THIS SITE.
After an order is placed please allow up to three weeks for your order to ship. Each item is made-to-order we send out. This includes cutting, sewing, packaging and shipping your item. Handcrafted items do take a little longer to produce than mass produced items. Please let us know if you need an item by a certain date and we will always do our best to accommodate your needs.
REPAIRS & GUARANTEE
Billie Marie Two Year Guarantee
We take pride in the quality and durability of our goods and are proud to offer a two year guarantee on all Billie Marie products.
If the leather, stitching, or hardware of your product fails due to regular use within two years of purchase, we will happily repair or replace it. Just send us an email to get the process started!
Please note that the Billie Marie Guarantee does not cover repair or replacement due to out-of-the-ordinary use, accidents, or intentional modification by customer. Our leather goods will age gracefully over time and thus we do not guarantee that the items will remain "like new" for the duration of their lifetime, nor do we guarantee "like new" condition after repairs.
So you spilled a cup of coffee on your brand new Billie Marie bag? It happens, we understand. Feel free to shoot us an email and we will gladly help with leather care advice!